Frequently Asked Questions
Can I buy an item on finance?
Yes you can use our finance partner Klarna. More information is available here
Can I collect my item?
Collection is available. All collections are to be booked at least one day in advance and time slots to be discussed on the phone.
What if I’m not in when my item arrives?
When expecting any item it's important the couriers have your contact number as they will contact you regarding a time slot. We're unable to leave with neighbours or in safe places for insurance reasons. If your mobile phone number is not linked to your account, we recommend it be included. We cannot be held responsible if the courier does not have your mobile number to contact you.
What is Grade A & Grade B?
Grade A means the product comes boxed, with no marks or scratches on screen and complete unless otherwise stated.
Grade B means the product may have an imperfection for example, a mark on the screen (this imperfection will be stated on the description page). These products will also come boxed and complete unless otherwise stated.
What is Graded Stock?
Grade A means the product comes open boxed as new, with no marks or scratches on screen and complete.
Grade B means the product may have marks or missing items.
What is the item condition?
The item condition will be stated on the listing, if it does not state on the listing that the product has a scratch or mark then the screen will have no marks or scratches. The product may however have the odd mark on the back as it will have been plugged in a few times and removed from the box. Full details will be available on the listing. Products which have significant marks will have photos included.
What is your warranty policy?
All items come with a minimum 12 months back to base warranty (subject to our Terms & Condition's).
Will my order have a tracking number?
With years of experience in selling electronics to the public we use ParcelForce to send out all of our orders.
The items are dispatched using Parcelforce Express 24 service and delivery is free of charge.
Any orders placed before 12:00 should be delivered the next working day, excluding weekends.
Your listing will be updated with a tracking number shortly after purchase. The tracking number indicates that the collection/delivery has been arranged but not necessarily that the goods are yet in the courier’s possession.
You are also able to track the progress of the delivery once it has been dispatched by visiting the ParcelForce website.
Will my purchase be in the original packaging?
All products will be sold with their original packaging unless stated on the listing.
