TERMS & CONDITIONS

Product Warranty

All products carry a standard, manufacturer 24-month warranty from date of purchase and this is provided by Samsung.

In the unlikely event that your product develops a technical fault within the first 30 days of purchase, you should contact us immediately with your name, contact number, warranty card number and a photo/video of the issue. We will then contact you and attempt to resolve the issue remotely within 24 hours. The customer must follow any given instructions in resolving the issue. If all possible solutions have failed, a return will be required (more information on returns can be found in the ‘Returns’ section below).
All returns are fully tested for 48 hours to ensure that any intermittent faults have been rectified.

Change of mind:

If you have changed your mind or have read the description incorrectly and would like to return your item(s) after delivery, we are happy to refund your purchase if you contact us within the first 14 days of the customer receiving the goods. We ask that the original packaging be kept and used to return the goods. Refunds will be issued within 7 working days of safe receipt of the goods.  We do not accept returns into our warehouse without inspecting them first.  In the event your item was damaged in transit we will refuse delivery of the goods, contact the customer and the customer will have to pursue the courier to claim for the damage.

*Please note that we charge a £10 re-stocking for all change of mind returns. This will come out of your final refund, and is to cover our delivery costs. *

We reserve the right to reduce refunds if the returned goods show signs of diminished value (through use, or cosmetic appearance from handling).

Faulty goods (up to 1 month from date of purchase):

In the unfortunate scenario your item becomes faulty we will always try to repair or replace the item. If we cannot repair or replace the item then we will issue a refund.

If you do not want the item to be repaired / replaced and instead would like a refund, this will only be processed once the goods are back with us and have been inspected to ensure the item has been returned in the same condition as it was supplied.  If you have informed us that you are returning goods for a refund then you must not use the item any further before returning.

Faulty goods (after 1 month from date of purchase):

In the unfortunate scenario your item becomes faulty after 1 month you will need to contact Samsung directly to make a warranty claim through the manufacturer.

Packaging the return

We advise that all original packaging be kept for your product in the event you have to return the goods to us for any reason.  If you dispose of the packaging and the items needs to be returned due to a fault, you are responsible for sourcing suitable replacement packaging.  It is the customer’s responsibility to package the item in a safe way, suitable for courier transport.  If the item is damaged in transit when being returned to us due to insufficient/negligent packaging then the customer is responsible for the damage.  If the damage caused results in a broken device then we are unable to offer any refund.  The screen is almost the whole value of most device, so replacing the screen is not something we do.

Items must be returned with all the contents that were supplied and in the original box (e.g. cables, accessories etc).  If goods are returned and parts are missing and not subsequently returned (if they we were omitted in error) then the value of these parts will be deducted from the refund given.

The customer is expected to enclose a brief note when returning the item so we can identify the goods.  Failure to do this may result in delays to any repair/replacement/refund.

We will only arrange returns within the month of your warranty. After the 30 days you must you contact Samsung directly to make a warranty claim through the manufacturer

Complaints procedure

If we fail to meet the high standards and service we strive to achieve, please write to us at: –
The Mobiles Warehouse
Unit 1b, Barton hill trading estate
Herapath Street
Bristol
BS5 9RD

Delivery

With years of experience in selling electronics to the public we have used numerous couriers.

The mobile phones are dispatched using Parcelforce Express 24 service and delivery can take between 24 – 48 hours from the day of dispatch, delivery is free of charge.

Your listing will be updated with a tracking number shortly after purchase. The tracking number indicates that the collection/delivery has been arranged but not necessarily that the goods are yet in the courier’s possession. We can provide the couriers number upon request for you to check the delivery status.

We can only deliver to the address on the sales record, which comes from your customer account (however the delivery address can be amended before payment). We cannot change an address after purchase, send goods to an alternative address, leave items with neighbours, or in a ‘safe place’. This is all for insurance purposes.

We deliver goods to destinations within the UK Mainland Only *. We do not deliver to any part of Ireland, Northern Ireland, Isle of Wight or Isle of Man.  All parcels we send are insured at no extra cost.  Please provide proof of I.D to the driver if requested.

* Please note that our couriers don’t deliver to postcodes: AB, DD, IV, KW, PH, ZE.

In the unlikely event that your product appears lost in transit please contact us ASAP. If the product appears damaged in transit, please contact us within 24 hours of delivery.

We’re not liable for any customer compensation if delivery has failed due to a customer fault.

Collection from our store:

Collections are to be booked at least one day in advance.   Please call us to arrange a suitable day and time.

If the goods have been pre-paid it will be already packaged upon collection and we only work as a trade point.

You must present suitable identification (drivers’ licence / passport) if requested when collecting.  Invoices are made upon payment. Online purchases must request an invoice.

Payments

All prices are in pounds sterling. Payment can be via PayPal through eBay. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we have the right to cancel the order. No orders will be dispatched until payment had cleared through PayPal.  Goods are not despatched until we have cleared funds.

VAT

The Mobile Warehouse is a trading name of The Electronics Warehouse Ltd (Registered in England, Reg. No. 07933123 VAT No. GB128052729)

The Mobile Warehouse sells goods under the “VAT margin scheme – second hand goods”.  VAT invoices are only issued upon request.

If you are a UK VAT registered business please note that our invoices will not show VAT separately as no input VAT is claimable on your purchase.

Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Pricing and our goods

All item contents will be stated on the listing and it’s the customers responsibility to check this before purchase. If you are viewing the listing on a mobile device, please press ‘see listing’ to view. User manuals may not be included; however, you can download these free from the Samsung website.

We constantly monitor prices to bring you the best value on electrical goods. Prices are regularly checked against other leading online retailers to ensure that our customers receive the lowest available prices.

The items we sell all contain the original Samsung Serial Numbers and are in perfect condition

Printing & pricing errors

In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing

information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.

 Privacy & Security

We have a privacy policy on our website and eBay store which we encourage you to read before purchasing from us